Client Policies

Holiday Admin Hours: From Nov 24–Jan 4 Kijin be 'in office' only on Mondays and Fridays. That’s when they will be answering emails and sending out confirmation texts, payment requests, and sliding scale ranges. To reschedule or cancel, please text them anytime: (919) 537-9230. Thank you for your support—we’re honored to be a part of your community. 

Scheduling & Cancellation Policies

• Service Confirmation: We’ll send a text confirmation of your appointment at least 3 days in advance to the number(s) on file. Please reply  to confirm within 48 hours of your service date. If we don’t hear back, we’ll assume the service is cancelled and may offer the time slot to another client. Any standing appointments will be cancelled. Please reach out to reestablish a standing appointment. If you miss the confirmation window, reach out! Your slot may still be available and we'd be happy to keep your appointment.

• Cancellations & Rescheduling: We ask for at least 48 hours’ notice if you need to cancel or reschedule. This helps us offer the time slot to another client and ensures our workers are compensated fairly. We understand emergencies happen; however, non‑emergency cancellations with less than 48 hours’ notice may incur a fee.

Payment & Pricing

• Payment Policy: A reminder email or text regarding compensation for services will be sent within one week of service. We kindly ask that invoices be paid promptly to ensure smooth scheduling and fair worker compensation.

• Sliding Scale Policy: If you’re working with a fixed budget, that’s absolutely okay. We’ll make the most of the time available to help your home feel refreshed and cared for. If your budget is more flexible, we’ll send a sliding scale range after your cleaner wraps up. You choose the number that feels right—no questions asked, no judgment.

Safety & Respect

• Safety Expectations: At Baba Homecare, we train our cleaners to make sure clients feel comfortable and cared for in their homes and to work in a caring and non‑judgmental way. We are a team of queer, transgender, and Black and brown people. Our expectation is that safety and nonjudgement will go the other way as well; that clients will treat all cleaners with respect and provide a safe work environment.

Service Limitations

• Biohazard Removal Policy: Baba Homecare cannot take responsibility for any fecal removal or cleaning outside the immediate toilet area. Our suggestion is to clean and maintain litter boxes regularly, especially before service. Any fecal removal will be considered extra and added as an incidental of $100 to the final invoice.